Privacy Policy

Purser Pro  ·  Last updated: November 4, 2026

Purser Pro ("the App") is a workplace app provided by Purser for employees and managers of businesses that use Purser (each, an "Employer"). Your Employer creates your account. The App shows your schedule, lets you request time off, chat with your store's assistant, record inventory work and manage your direct deposit, and gives managers their store reports. This policy explains what information the App collects, how it is used, and how it is protected.

For the shared-tablet time clock, see the Purser Time Clock privacy policy. For Purser's bookkeeping and accounting services, see the Purser Privacy Policy.

Information we collect

  • Account details — your name, work email, phone number, role and store, provided by your Employer.
  • Sign-in codes — one-time codes we send by text or email so you can sign in without a password. Codes are stored only in hashed form and expire 5 minutes after they are sent.
  • Work information — your schedule, time-off requests, availability, badges, and any inventory counts, deliveries or waste you record.
  • Messages — what you write to your store's assistant (“Sam”) and to your manager in the App, and the replies.
  • Direct deposit — if you choose to update it, your bank name, routing number and account number.
  • Photos — only a photo you choose to take, such as a delivery or waste photo. The App does not use the camera at any other time.
  • App updates — a random installation identifier that the update service uses to deliver new versions of the App.

The App does not collect your location, contacts, calendar, microphone, or browsing history.

How we use information

  • To show your shifts and route your requests to your manager.
  • To answer your questions about your schedule and requests through the assistant.
  • To pass your direct deposit details to your Employer's payroll when you ask us to.
  • To sign you in, keep your account secure, and keep the App up to date.

We do not sell your information, and we do not use it for advertising or to track you across other apps or websites.

The AI assistant

Sam's replies are generated by an AI model. When you message Sam, your message and the recent conversation are sent to our AI provider to produce a reply. The provider processes them on our behalf and does not use them to train its models. Sam can be wrong: check anything important with your manager. If a reply is offensive or wrong, tap Report under it and we will review it.

How information is shared

Your information is shared only with:

  • your Employer, who controls your account and work records;
  • your Employer's payroll provider, when you update your direct deposit;
  • service providers that host and operate the service for us under contract, such as cloud hosting, text-message and email delivery, and the AI provider;
  • anyone the law requires us to share it with.

Data retention and security

All traffic between the App and our servers is encrypted in transit. Bank details are also encrypted at rest, and the App only ever shows the last four digits of an account. Information is stored on secured, access-controlled systems in the United States and kept for as long as your Employer uses Purser or as the law requires, then deleted or anonymized in line with your Employer's policies and applicable law.

Camera permission

The App asks for camera access only when you choose to take a photo, such as of a delivery. You can decline and keep using the rest of the App.

Your choices

To see or correct your information, ask your Employer or email us at the address below. To delete it, see Deleting your data. Signing out of the App ends your session on that device.

Deleting your data

Your Purser Pro account belongs to your Employer, so deletion goes through them or through us:

  1. Email support@teampurser.com from the email address on your account (or ask your manager to send it), with the subject “Delete my Purser Pro data” and your name, employer and store.
  2. We confirm the request with your Employer, because they control your work records.
  3. Within 30 days we delete your account and sign-in details, your chat messages with Sam, the photos you took, your availability and time-off requests, and your direct deposit details, and we sign you out of every device.

What we keep: records your Employer must keep by law, such as hours worked, schedules and pay records, stay with your Employer for the period the law requires (typically 3 to 7 years) and are then deleted. Leaving your job does not delete these records by itself; ask your Employer or us.

Children

Purser Pro is a workplace tool for employees aged 16 and older. It is not directed to children under 13 or to the general public.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

Questions about this policy or your data? Email support@teampurser.com.